Return Policy

Return and exchange of goods

1. Goods of appropriate quality shall be replaced and returned in the cases and under the conditions established in Article 6.362 of the Civil Code of the Republic of Lithuania and in accordance with the Resolution no. 697 dated 11 June 2011 (wording of Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014) approved the Retail Trade Rules.
2. The Buyer wishing to return the item must inform the Seller by e-mail [email protected]. The Buyer must deliver the goods to the Seller in full together with the document confirming the purchase.
3. Persons who have made a purchase in the Online Store have the right to withdraw from a distance contract or a contract concluded off-premises within 14 (fourteen) days from the receipt of the goods, except for the exceptions provided for in Article 6.22810 (2) of the Civil Code of the Republic of Lithuania. The returned product must be packed in the original packaging, unused, undamaged and without losing its commercial appearance – the product and its packaging must be clean with the original undamaged labels, protective bags and films. In any case, the product may be returned only with such modifications as were necessary to inspect the product.
4. The term of cancellation of the contract concluded in the Online Store expires after 14 (fourteen) days from the day on which the Buyer or person specified by the Buyer, other than the carrier, receives the ordered item or: a) if the Buyer has ordered more than one item per order and the goods are delivered separately – from the day the Buyer or the person specified by the Buyer, other than the carrier, receives the last item; (b) if the item is delivered in different lots or parts, from the date on which the Buyer or the person named by the Buyer, other than the carrier, receives the last lot or part.
5. In the event of disagreement as to the condition of the returned goods, the Seller has the right to apply to the State Consumer Rights Protection Authority for the examination of the goods. The cost of examining the goods is borne by the guilty party.
6. The Buyer must, without delay and not later than within 14 (fourteen) days after notifying the Seller of the cancellation of the Purchase and sale agreement, send or transfer the goods, gifts that accompanied the goods and any other additional benefits that were gained as a result of sale (if they are of returnable nature) to the Seller or another person authorized by him. The direct cost of returning the goods to the Seller is paid by the Buyer.
7. The Seller must, within 14 (fourteen) days from the day on which he received the Buyer’s notice of the cancellation of the Purchase and sale agreement, return the amounts paid for the goods to the Buyer. The seller has the right not to return to the Buyer the amounts paid to him until the goods have been returned and verified by the Seller.
8. The Seller is not obliged to reimburse the Buyer for any additional costs incurred due to the fact that the Buyer has clearly chosen alternative to the cheapest regular shipping method offered by Seller.
9. If the Buyer returns only part of the goods in the purchase document, the part of the delivery fee that is returned to the Buyer is calculated in proportion to the value of the returned goods throughout the value of the purchase document.
10. The money is returned to the Buyer by bank transfer to the bank account specified by the Buyer.